Bed Bath & Beyond

Came here looking for the Zojurushi Virtuoso Plus bread maker. To my dismay, ALL the bread makers were sold out! I can't blame BB&B, because everyone wants a breadmaker here in HI. But, I made the trip over here, so I looked around. Picked up a new entry mat for $10, an amazing Harry Potter wand for my daughter (on clearance for only $7). Also grabbed a new wall hook, coat rack thing for my entry way and a Yankee candle. In love with the scent, "Life's A Breeze." The store was clean, well stocked (save the breadmakers) and enough registers were open to keep the traffic light. Ordered the breadmaker from BB&B online, arrived about a week later. If you want a 20% off coupon, sign up for BB&B by texting "offer" to 239663. I took a screenshot of my text history so you can see the coupons. I get a coupon every couple weeks. Happy hunting!

Bed bath and beyond has unacceptable ordering system and unprofessional customer support. I ordered 14 items on 11/24/22 and 11 were accepted. The system was stalled and did not allow me to put in the correct delivery address to complete the transaction. After trying for the whole day, I called customer support who asked that I chose the billing address as delivery address first and they would correct it in the system for me. I stayed on the phone but the delivery address never get updated. They told me to call back which I did four times including an escalation to a manager who ‘lied’ his way through to get me off the call in addition to asking me to call back for every tracking number. I did request specifically for one of the items to be rerouted to the correct delivery address because there was already a tracking number but it still delivered to the wrong address. I was glad that I did not call them for every single tracking number as the manager has suggested because it failed even for one request. My final case number is 22112412072739. BBB management, you owed investors an apology for such a poorly run online ordering system and unprofessional customer support team who did not do any follow up on rerouting correctly though some of the members have talked to me politely. You owed me an apology for being loyal enough to keep buying from you though I am changing my mind after this incident.

I was surprised that a BB&B was on Oahu in the first place. Previously living in a city where there are 3 or 4, it's hard to rate it as a 4 or 5. Very limited items in the store, simple things like milk frothers and wine glass holders we're not available. It surprised me that their hair accessory section is so big.. Ive never seen that at any other BB&B so that was a plus. If I needed basic kitchen products in an emergency, I'd go there. Otherwise, I'll just order online and wait for it to come in.

I bought a vacuum cleaner here. Easily number one (#1) vacuum cleaner purchase experience of my life. Quick, easy, and smooth transaction aided by helpful staff who elucidated some of the neat features of my new vacuum cleaner, such as the laser (!). Very excited to come back for any and all home-goods requirements, especially vacuum cleaners.